Frequently Asked Questions

You have questions about ticketing and e-commerce? Here are the answers to the most frequently asked questions. If we cannot answer your question, please contact us via e-mail to or by phone from Monday to Friday between 9am and 6pm at + 49 (0) 40 – 69 69 116 – 0.

You are your own boss! white label ticketing provides you with the solution for autonomous and transparent ticketing and e-commerce in a dynamic ticketing market. Events are created for the fans and customers. That’s why to us they are the most important factor in ticketing. Therefore, we believe in the model of direct-to-fan ticketing.

Our technology and our shop platform are suitable for you if you are the promoter of an event, an artist, a venue operator or an exhibitor. And even if you just want to realize your own ideas in your own shop. The responsibility for all the e-commerce processes can be entirely in your hands. There are no middlemen and no dependency relationships, but all the great advantages of direct-to-fan ticketing. True to the motto: Make it happen, make it yours!

The full service solution is the all-round carefree package for e-commerce and ticketing. You can lean back while we set up your events, settle the payments and take over your customer service. You can decide which service modules you want to handle by yourself and which ones we can manage for you. The do-it-yourself model, on the other hand, gives you the absolute freedom to realize your ideas and act independently. Take your shop into your own hands and design your ticketing and e-commerce the way you like it.

You need a solution in between? No problem! We comply with your wishes.

We offer you a colorful bouquet oy ticket types. The color ticket is an individually designed full-color ticket which corresponds to the popular hard ticket in look and feel and which is produced “on-demand”. Of particular note is that the artist’s artwork and appearance are presented from the beginning, on the front and back of the color ticket.

Print@home tickets or online tickets are a popular alternative and will be e-mailed to customers, making them instantly available. The use of thermal tickets and season tickets is also possible.

white label is a company from Hamburg and of course your tickets are also produced in this beautiful city. white label handles the printing and shipping of tickets. The operational process refers to the printing of individual gift wrappings and color tickets, as well as to the enveloping and franking of the tickets and their supplements.

Our software “boxOFFICE” is an easy-to-use solution for ticket sales at the box office. Existing quotas are shown and you are able to book directly through the system and print the tickets on the spot.

“scanPOINT” is also our in-house tool for access control at the venue. With this innovative scan software you can manage every kind of entrance, from small concerts to big festivals.

With us you have the possibility to design the shop and the tickets in your artwork. Our platform leaves a lot of space for individual wishes. If you want to realize an idea, we will do our best and be technically and operationally at your side.

In addition to general admission areas at an event, you can also integrate a seating chart incl. interactive seat selection on the booking page. This allows your customers to find available seats simply book their favorite one.

Of course! Part of a good direct-to-fan ticketing is that you can fulfill additional wishes your fans may have. These include, besides the tickets, also various merchandise items and related products, which round off your event perfectly.

We support all common payment methods:

  • Credit card
  • SOFORT Payment (Pay now)
  • Invoice
  • Payment in advance by bank transfer
  • Cash (at a box office)

After successfully ordering a print@home ticket, the document will be sent immediately as a PDF file to the registered e-mail address. Color tickets can either be shipped by express delivery within 24 hours domestically or classically via the standard post service in 3-5 working days.

Yes. The ticket shop can be linked to your own website. Either by linking or through the direct installation of the booking page on your website. Your customers and fans can easily access the shop while surfing on your website.

You are still looking for answers? Then please contact us.